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All Journal Katalogis Jurnal Sains dan Pendidikan Fisika Mutiara Medika: Jurnal Kedokteran dan Kesehatan Malikussaleh Journal of Mathematics Learning (MJML) PRIVE: Jurnal Riset Akuntansi dan Keuangan YUME : Journal of Management JURNAL MANAJEMEN BISNIS International Journal for Educational and Vocational Studies Jurnal Ilmiah Kesehatan Iqra
Muliana, Muliana
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Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Public Health Social Sciences

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Journal : YUME : Journal of Management

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PENGARUH DIKLAT, INSENTIF, DAN KEPUASAN KERJA TERHADAP KUALITAS PELAYANAN PEGAWAI KESYAHBANDARAN UTAMA MAKASSAR Muliana, Muliana; Dammar, Baharuddin; Budiman, Budiman
YUME : Journal of Management Vol 2, No 3 (2019)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (451.879 KB) | DOI: 10.2568/yum.v2i3.497

Abstract

ABSTRAK Tujuan dari penelitian ini adalah: (1) Untuk menganalisis pengaruh diklat terhadap kualitas pelayanan pegawai Kesyahbandaran Utama Makassar. (2) Untuk menganalisis pengaruh insentif terhadap kualitas pelayanan pegawai Kesyahbandaran Utama Makassar. (3) Untuk menganalisis pengaruh kepuasan kerja terhadap kualitas pelayanan pegawai Kesyahbandaran Utama Makassar. (4) Untuk menganalisis pengaruh diklat, insentif, dan kepuasan kerja secara simultan terhadap kualitas pelayanan pegawai Kesyahbandaran Utama MakassarMetode yang digunakan adalah kuantitatif dengan pendekatan survei tempat. Penelitian ini dilaksanakan pada Kantor Kesyahbandaran Utama Makassar. Populasi dalam penelitian ini adalah seluruh pelanggan (pelaut) pada Kantor Kesyahbandaran Utama Makassar dengan total sampel sebanyak 100 orang. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis regresi berganda dengan software SPSS.Hasil penelitian menunjukkan bahwa: (1) Diklat berpengaruh positif dan signifikan terhadap kualitas pelayanan pegawai Kesyahbandaran Utama Makassar. (2) Insentif berpengaruh positif dan signifikan terhadap kualitas pelayanan pegawai Kesyahbandaran Utama Makassar. (3) Kepuasan kerja berpengaruh positif dan signifikan terhadap kualitas pelayanan pegawai Kesyahbandaran Utama Makassar. (4) Diklat, Insentif, dan Kepuasan Kerja secara simultan berpengaruh positif dan signifikan terhadap kualitas pelayanan pegawai Kesyahbandaran Utama MakassarKata Kunci: Diklat, Insentif, Kepuasan Kerja, Kualitas Pelayanan    ABSTRACTThe objectives of this study are: (1) To analyze the effect of education and training on the quality of service for Makassar Kesyahbandaran Main employees. (2) To analyze the effect of incentives on the quality of service for Makassar Kesyahbandaran Main employees. (3) To analyze the effect of job satisfaction on the quality of service for Makassar Kesyahbandaran Main employees. (4) To analyze the effect of education and training, incentives, and job satisfaction simultaniously on the quality of service for Makassar Kesyahbandaran Main employees.The method used is quantitative with a place survey approach. This research was conducted at the Makassar Main Kesyahbandaran Office. The population in this study were all customers (seafarers) in the Makassar Main Kesyahbandaran Office with a total sample of 100 people. The data analysis technique used in this study is mutiple regression analysis with SPSS.The results of the study showed that: (1) Diklat had a positive and significant effect on the quality of service for the Kesyahbandaran Utama Makassar employees. (2) Incentives have a positive and significant effect on the quality of service for the Kesyahbandaran Utama Makassar employees. (3) Job satisfaction has a positive and significant effect on the quality of service for the Kesyahbandaran Utama Makassar employees. (4) Diklat, Incentives, and Job Satisfaction have a positive and significant effect on the quality of service for the Kesyahbandaran Utama Makassar employees.Keywords: Training, Incentives, Job Satisfaction, Service Quality
Co-Authors Abda, Muhammad Ichsan baharuddin dammar, baharuddin Budiman Budiman Fajriana, Fajriana Herizal Herizal, Herizal Iryana Muhammad, Iryana Laksono Trisnantoro Mutia Fonna Nasrah, Sayni Nuraina, Nuraina Nuraini Fatmi, Nuraini Nurbayani Nurbayani, Nurbayani Nurzannah, Nurzannah priyambodo, seto Rohantizani, Rohantizani Rukaiyah, ST. Sarah, Kamai Yundari, Yundari